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Easy 7-day returns · UPI & Cash on Delivery

Returns & refunds

Changed your mind, or the fit isn’t quite right? Return it within seven days. Here’s exactly how it works.

Last updated 25 September 2026
7-day returnsFrom the date of delivery.
We arrange pickupWherever our courier partners serve.
Refund in 7–10 daysAfter your return is approved.

1. Return window

You can request a return for any eligible piece within 7 days of delivery. Just email care@buyyitwell.com with your order reference and the item you’d like to send back.

2. What can be returned

To be accepted, a returned item must be:

  • unworn, unwashed and free of marks, stains, perfume or damage;
  • in its original packaging with all tags and labels attached; and
  • requested within 7 days of delivery.

For hygiene and practical reasons, we can’t accept returns of innerwear, lingerie, swimwear or socks, pieces marked “final sale”, or items that have been altered or customised.

3. How to return

  1. Email care@buyyitwell.com with your order reference (it starts with BW), the item(s) and the reason, plus a photo or two.
  2. We reply within one working day with a return reference and pickup details.
  3. Pack the item securely in its original packaging and hand it to our courier partner. If pickup isn’t available at your pincode, we’ll share an address for you to send it to and reimburse reasonable postage.

4. Refund timelines

01Pickup

Usually within 1–3 working days of your request.

02Quality check

We inspect the item within 2–3 working days of receiving it.

03Refund

Once approved, the refund reaches you within 7–10 business days.

5. How you are refunded

  • UPI payments: refunded to the same UPI ID or bank account you paid from. We’ll email you the transaction reference.
  • Cash on Delivery: refunded by bank transfer (NEFT) to an account in the name of the person who placed the order. We’ll ask for the account details when your return is approved.
  • Shipping is always free, and there is no Cash on Delivery fee, so nothing is deducted from your refund for delivery.

6. Cancelling an order

You can cancel an order free of charge at any time before it is dispatched. Email us your order reference as soon as possible. Once an order has shipped, it can be returned after delivery under this policy instead.

7. Damaged or incorrect items

If something arrives damaged, defective or isn’t what you ordered, please let us know within 48 hours of delivery with photos. We’ll collect it at no cost and send a replacement or give you a full refund — whichever you prefer.

8. Size exchanges

Need a different size? Request a return and tell us the size you’d like. If it’s in stock, we’ll send it out as soon as the original has been received and checked.

9. Contact