This process applies to complaints about products bought on Buyitwell, orders and deliveries, refunds, content on the Website or how we handle your personal data, in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021.
1. Grievance officer
Email: grievance@buyyitwell.com
Phone: 9821114678
Address: OFC No 203, Gaurav Tower Community Center, G-BLK, New Delhi, West Delhi, Delhi, 110018.
Monday to Saturday, 10:00 am – 7:00 pm IST
2. What to include
To help us resolve things quickly, please include:
- your name, email address and mobile number;
- your order reference, if the complaint is about an order;
- a clear description of the issue, with dates; and
- any photos, screenshots or documents that help explain it.
3. Response times
We confirm receipt within 24 hours and give you a reference number.
We look into it and may ask for more details along the way.
We aim to resolve every grievance within 15 days of receiving it.
4. If you are not satisfied
If you’re unhappy with our response, you can contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or file a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Complaints about personal data can also be taken to the Data Protection Board of India.
5. How we handle your complaint
Grievances are treated confidentially. We use the information you share only to investigate and resolve your complaint, as described in our Privacy Policy.
6. Governing law
This process is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts at Delhi.